Return Policy Procedure
If you are not pleased with your purchase, simply contact us by email or phone within 3 days of delivery of your item to arrange for its return and a refund of the purchase price, less a restocking fee of 20%.
We will acknowledge your return request within 3 days.
You will ship the item back to the shop within 3 days of the acknowledgement:
The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured (if available) for its purchased price, and must be received in the same condition as when it was shipped to you with the shop's tags and identifying marks intact.
We recommend you use delivery tracking and get a delivery receipt.
The buyer pays for return shipping and insurance, unless agreed otherwise.
After we verify the returned item is as originally sent,we will issue a full refund within 3 days. For protection of both the shop owner and buyer, when making a refund via personal check or money order to a buyer, the shop owner is required to send the refund to the buyer in a traceable manner where receipt confirmation can be verified.
Additional Return Policy Information
Custom orders are not refundable.
Damaged Item Procedure
Please do not return items damaged in shipment, as doing so will void the shipping insurance.
Damage claims can only be made on items shipped with insurance.
Maison Decor requires that all shipments be insured unless declined by the buyer using the Decline Insurance option during the checkout process. If a buyer requests that an item not be shipped insured, using the Decline Insurance option at Checkout, the shop owner is then not responsible for loss or damage to that item in shipping.
To begin the process, please contact Maison Decor and alert us to the damage.
Claims should be made through the original shipping agent. Guidelines for insurance claims vary by carrier so please check with the carrier for specific instructions.
Be sure to retain all original packaging as well as all pieces of the damaged item, as the shipping agent will request to examine them.
In the event that you, the recipient, files the claim, Maison Decor will provide you with the necessary insurance information.
For information on filing a claim through the following carriers, visit:*
United States Postal Service: http://www.usps.com
United Parcel Service: http://www.ups.com
Federal Express: http://www.fedex.com
* Note that not all shipments ship via the above carriers, and that some items are insured via a 3rd party insurance agent, not that of the carrier. Be sure to contact Maison Decor so that we may handle, or guide you through the process.
Please refer to the bottom of our checkout page for our Privacy and Terms of Service Policies.